Delete your account and data
Table of contents
1. App and responsible developer
This public page explains how NestRules users can request deletion of their account and associated data. You do not need to sign in to read these instructions.
- App
- NestRules
- Responsible developer
- Pedro Perafán Carrasco
- Privacy contact
- privacidad@nestrules.app
2. Delete your account in the app
- Sign in to NestRules.
- Open Profile and select Delete account.
- Enter your password and confirm the permanent deletion.
If you are a co-parent or member of a family owned by another adult, deleting your account removes your own account and membership, but does not delete that other adult's family.
3. Request deletion by email
If you cannot access the app, email privacidad@nestrules.app from the email address associated with your NestRules account. Include your name, registered email address and state that you want your account and associated data deleted.
We will reply to verify that you control the account. Do not send identity documents unless our reply gives you a specific secure method. You do not need to reinstall the app to use this option.
4. Data we delete
Deleting an account revokes its active access tokens and removes the account record and associated personal data.
If the account is the sole owner of a family, deletion also removes that family, child profiles, allergies and medical notes, caregiver roles, rules and permissions, invitations, and shared care guides. Public guide links are invalidated immediately.
Personal data is deleted from our active systems within 30 days after deletion is requested, subject to the limited retention periods below.
5. Data we retain temporarily
- Tax and payment records
- 5 years when required by Mexican tax law.
- Error and crash logs
- Up to 90 days.
- Encrypted backups
- Up to 35 days, after which they are overwritten.
Retained data is limited to legal compliance, security and backup recovery. It is not used for advertising. See the retention section of our Privacy Notice for more information.
6. Delete only part of your data
You may delete a child profile from the app without deleting your account. This removes the child's profile, health information, rules and related permissions from active systems within 30 days. You may also edit a child profile to remove only allergies or medical notes.
To request access, correction, deletion or restriction of other specific personal data, email privacidad@nestrules.app from your registered address and describe the data and action you are requesting.